SOHIMI JAPAN, K.K. (“SOHIMI JAPAN,” “SOHIMIJAPAN,” “we,” “us,” or “our”) is a corporation established and existing under the laws of Japan. We provide websites, mobile applications, connected-device services, product support services, and related online and offline services.
This Privacy Policy explains how we collect, use, store, disclose, transfer, and protect personal information and other user information in connection with our websites, applications, products, connected devices, customer support, and other services collectively referred to as the “Services.”
Please read this Privacy Policy carefully before using the Services. By using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.
1. Company Information
Company Name: SOHIMI JAPAN, K.K.
Japanese Name: 株式会社ソヒミジャパン
Address: KISUKE OCHANOMIZU BUILDING 2F, 2-2-17 Sotokanda, Chiyoda-ku, Tokyo 101-0021, Japan
SOHIMI JAPAN, K.K. is the primary business operator and data controller responsible for the processing of personal information under this Privacy Policy, unless otherwise specified.
2. Scope of This Privacy Policy
This Privacy Policy applies to the following Services provided by us:
1. SOHIMIJAPAN official mobile applications and related applications;
2. SOHIMIJAPAN websites and online services;
3. software, firmware, and connected-device functions related to our products;
4. account registration, login, authentication, customer support, warranty registration, repair support, notifications, chat functions, voice calls, video calls, and other related functions;
5. product purchase, delivery, return, exchange, repair, and warranty services;
6. any other online or offline services provided by us.
Some parts of the Services may contain links to third-party websites, payment services, delivery services, analytics tools, advertising services, app stores, or other external services. The privacy practices of such third-party services are governed by their own privacy policies, not by this Privacy Policy.
3. Information We Collect
We may collect the following categories of information to the extent necessary for providing and operating the Services.
3.1 Information You Provide to Us
We may collect information that you directly provide to us, including:
1. name, nickname, account name, or user ID;
2. email address, telephone number, and other contact information;
3. password, verification code, authentication information, and login-related information;
4. date of birth, age confirmation information, or other information necessary to confirm that you are eligible to use the Services;
5. profile information, profile image, gender, and other optional account information;
6. inquiry details, support requests, repair requests, warranty-related information, and customer service records;
7. posts, comments, replies, chat messages, images, audio, videos, and other content you send, upload, post, save, or share through the Services;
8. information regarding users you follow, add as friends, block, report, or communicate with;
9. any other information you voluntarily provide to us through the Services.
3.2 Device and Usage Information
When you use the Services, we may automatically collect certain technical and usage information, including:
1. device type, model, manufacturer, and operating system;
2. OS version and application version;
3. IP address, access date and time, login history, and session information;
4. language settings, time zone, browser type, browser version, and plug-in information;
5. device identifiers, advertising identifiers, session IDs, and similar technical identifiers;
6. crash logs, error logs, diagnostic information, and performance data;
7. pages viewed, buttons clicked, links accessed, and other in-app or website interaction data;
8. external website transition information;
9. cookies, local storage, SDK-related identifiers, and similar tracking or storage technologies.
3.3 Connected Device and Bluetooth Information
If you connect our products or compatible devices to our application, we may collect information necessary to provide connected-device functions, including:
1. information about the connected product or device;
2. Bluetooth connection status, connection time, and disconnection time;
3. device operation status and device setting information;
4. technical information necessary for communication between the application and the connected device;
5. connection errors, communication errors, crash logs, and diagnostic information;
6. other information necessary to provide product connection, control, maintenance, support, and troubleshooting functions.
3.4 Location Information
Some parts of the Services may use location-related information for purposes such as login region confirmation, fraud prevention, language and regional settings, service provision, product support, and security.
We may collect approximate location information based on your IP address. If we collect precise location information from your device, we will do so based on your permission through the operating system or application settings. You may disable location access through your device settings. However, some functions of the Services may not be available if location access is disabled.
3.5 Purchase, Payment, Delivery, and Warranty Information
When you purchase products, request support, register a warranty, request a repair, return, or exchange, we may collect information such as:
1. order details, purchase history, and transaction status;
2. shipping address, recipient name, and telephone number;
3. billing information;
4. payment result information provided by payment service providers;
5. information necessary for return, exchange, repair, warranty, and customer support.
Credit card numbers and other payment credentials are generally processed by third-party payment service providers and are not directly stored by us unless otherwise stated.
4. Purposes of Use
We use the information we collect for the following purposes:
1. to provide, operate, maintain, protect, and improve the Services;
2. to create, verify, authenticate, and manage user accounts;
3. to send verification codes, reset passwords, and conduct security checks;
4. to connect, control, configure, maintain, and support our products and connected devices;
5. to provide chat, posting, notification, friend-adding, blocking, voice call, video call, and other communication functions;
6. to respond to inquiries, repair requests, warranty claims, returns, exchanges, delivery issues, and other support requests;
7. to analyze usage, improve service quality, fix bugs, investigate crashes, and improve performance;
8. to prevent, detect, investigate, and respond to unauthorized access, fraud, impersonation, abuse, spam, violation of terms, illegal acts, and other improper use;
9. to send important notices, maintenance information, service updates, policy updates, and security-related communications;
10. to conduct campaigns, surveys, product announcements, service announcements, marketing, and promotional activities;
11. to comply with applicable laws, regulations, guidelines, court orders, government requests, or other legal obligations;
12. to handle disputes, claims, litigation, intellectual property issues, security incidents, and other legal matters;
13. for purposes incidental or related to the above.
We will not use personal information beyond the scope of the purposes described above unless permitted by applicable law or unless we obtain your consent.
5. Age Restriction
The Services are intended for users who are 18 years of age or older.
Persons under the age of 18 are not permitted to use the Services. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a person under the age of 18 has provided personal information to us, we will take appropriate steps to delete or otherwise handle such information in accordance with applicable law.
If a parent or legal guardian believes that a person under the age of 18 has provided personal information to us, please CONTACT US.
6. Adult-Oriented Content and User Communications
Due to the nature of some of our products and Services, the Services may contain adult-oriented products, information, functions, or expressions.
If the Services include user-to-user communication functions, such as chat, voice calls, video calls, image transmission, or video transmission, users are responsible for the content they send, transmit, upload, or share.
We do not continuously monitor all user-to-user communications. However, we may review, store, delete, restrict, suspend, or otherwise handle relevant logs, reports, communications, or account information when necessary to:
1. comply with laws, regulations, court orders, or government requests;
2. respond to user reports or support inquiries;
3. investigate fraud, abuse, unauthorized access, illegal activity, rights infringement, or violation of our terms;
4. protect minors, users, third parties, the public, our Services, or our rights;
5. maintain security and prevent misuse of the Services.
7. Cookies and Similar Technologies
We may use cookies, local storage, device identifiers, SDKs, and similar technologies for purposes such as service provision, user convenience, usage analytics, fraud prevention, advertising measurement, performance improvement, and security.
Information collected through cookies or similar technologies may include browser type, device information, access date and time, pages viewed, click history, IP address, session information, and similar usage data.
You may disable cookies or similar technologies through your browser or device settings. However, if you disable them, some parts of the Services may not function properly.
8. External Transmission of User Information
The Services may transmit certain user information to external service providers for purposes such as service operation, analytics, crash analysis, advertising, marketing measurement, fraud prevention, security, and performance improvement.
Information that may be externally transmitted includes device information, application usage information, crash logs, advertising identifiers, IP address, access date and time, browsing or operation history, cookie information, and similar technical or usage information.
External service providers may include cloud service providers, analytics service providers, crash reporting tools, advertising partners, email delivery providers, payment processors, app stores, customer support tools, and development or maintenance contractors.
Where required by applicable law, we will disclose or provide information regarding external transmission, including the recipient, the type of information transmitted, and the purpose of use, through this Privacy Policy or other appropriate notices.
9. Disclosure to Third Parties
We do not sell personal information as a business practice.
We may disclose personal information to third parties in the following cases:
1. when we have obtained your consent;
2. when disclosure is required or permitted by applicable law;
3. when disclosure is necessary to protect the life, body, property, safety, or rights of a user, third party, the public, or us;
4. when disclosure is necessary to cooperate with a government agency, court, law enforcement authority, or regulatory authority;
5. when we outsource business operations to service providers within the scope necessary to achieve the purposes described in this Privacy Policy;
6. when disclosure is made in connection with a merger, company split, business transfer, acquisition, reorganization, dissolution, or similar corporate transaction;
7. when disclosure is made to jointly used parties in accordance with applicable law;
8. when disclosure is otherwise permitted by applicable law.
When we disclose personal data to third parties, we will create and maintain records as required by applicable law.
10. Service Providers and Business Contractors
We may outsource certain business operations to third-party service providers. These service providers may process personal information on our behalf for purposes such as:
1. server hosting, cloud storage, and system operation;
2. application and system development, maintenance, and operation;
3. email delivery, verification code delivery, and inquiry handling;
4. payment processing, delivery, return, repair, and warranty support;
5. analytics, crash reporting, marketing support, and advertising measurement;
6. customer support, translation, and administrative processing;
7. other operations necessary to provide the Services.
When we entrust personal data to service providers, we will exercise necessary and appropriate supervision over them in accordance with applicable law.
11. International Transfers
SOHIMI JAPAN, K.K. is a Japanese corporation. However, depending on the nature of the Services, your personal information may be processed or stored outside your country or region, including Japan and other jurisdictions where our servers, cloud service providers, development contractors, support providers, analytics tools, or other external service providers are located.
If we transfer personal data to a third party located outside Japan or outside your country or region, we will take measures required by applicable law. Such measures may include obtaining consent, providing information about the recipient country and the protection measures taken by the recipient, entering into appropriate contractual arrangements, or relying on other lawful transfer mechanisms.
By using the Services, you understand that your information may be transferred to, stored in, or processed in Japan or other countries or regions where privacy laws may differ from those in your country or region.
12. Joint Use
We may jointly use personal data with our group companies, affiliated companies, sales partners, support partners, product development partners, or other business partners to the extent necessary for providing the Services.
Items of information jointly used may include name, contact information, account information, purchase history, inquiry details, warranty and repair history, product usage information, and other information necessary for service provision.
Purposes of joint use include service provision, product support, inquiry handling, warranty support, repair support, troubleshooting, service improvement, marketing, security, and legal compliance.
The party responsible for managing jointly used personal data is:
SOHIMI JAPAN, K.K.
KISUKE OCHANOMIZU BUILDING 2F,
2-2-17 Sotokanda,
Chiyoda-ku,
Tokyo 101-0021,
Japan
13. Data Retention
We retain personal information for the period necessary to achieve the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.
Account information is generally retained while the user maintains an account. If a user requests account deletion, we will delete or anonymize the relevant personal information within a reasonable period, except where retention is necessary for legal compliance, fraud prevention, dispute resolution, support history, security, backup management, or other legitimate purposes.
Chat messages, posts, images, audio, videos, and other user-submitted content may be retained to the extent necessary for service provision, fraud prevention, user reports, legal compliance, backup management, or dispute resolution.
Log information, crash logs, access history, device information, and diagnostic information may be retained for the period necessary for security, troubleshooting, fraud prevention, quality improvement, and service operation.
Please note that information may remain in system backups, legal records, transaction records, or archived systems for a limited period even after deletion from active systems.
14. Security Measures
We take reasonable and appropriate security measures to protect personal data against leakage, loss, damage, unauthorized access, unauthorized use, alteration, and destruction.
Our security measures may include:
1. internal rules for handling personal information;
2. employee training and supervision;
3. access control and permission management;
4. password management, authentication controls, and encrypted communications;
5. measures to prevent unauthorized access to servers, databases, and management systems;
6. supervision of service providers and contractors;
7. procedures for responding to data breaches and security incidents;
8. other technical, organizational, and administrative safeguards.
However, no method of transmission over the Internet, email communication, external service use, or electronic storage is completely secure. Users are responsible for appropriately managing their passwords, devices, accounts, and security settings.
15. Data Breach Response
If a leakage, loss, damage, unauthorized access, or other security incident involving personal data occurs, or if there is a risk of such an incident, we will take appropriate measures in accordance with applicable law.
Where required, we will notify the relevant data protection authority, affected users, or other relevant parties.
16. Your Rights
Depending on your country or region, you may have certain rights regarding your personal information. These rights may include the right to:
1. request disclosure or access to your personal information;
2. request correction, addition, or deletion of inaccurate personal information;
3. request suspension of use or deletion of personal information;
4. request suspension of disclosure to third parties;
5. request disclosure of records concerning third-party disclosure;
6. withdraw consent where processing is based on consent;
7. object to certain processing;
8. request restriction of processing;
9. request data portability where applicable;
10. lodge a complaint with a relevant data protection authority.
If you wish to exercise any of these rights, please contact us using the contact information in Section 22. We may request information necessary to verify your identity before responding.
We may decline all or part of a request where permitted by applicable law, including where the request cannot be verified, where disclosure would harm the rights or interests of another person, where compliance would significantly interfere with our business operations, where retention is required by law, or where we are otherwise not required to comply.
17. Marketing Communications
We may send emails, push notifications, or other communications regarding products, services, campaigns, important notices, and updates, to the extent permitted by applicable law or based on your consent.
You may opt out of marketing communications through the method provided in the communication, through application settings, or by contacting us. However, even after opting out of marketing communications, you may still receive important notices related to service operation, transactions, security, account management, policy updates, or legal matters.
You may request deletion of your account through the application or by another method specified by us.
After account deletion, we will delete or anonymize your personal information within a reasonable period, except where retention is necessary for legal compliance, fraud prevention, dispute resolution, support history, backup management, security, or other legitimate purposes.
Please note that messages, images, audio, videos, or other content you have sent to other users may remain on the recipients’ devices, in screenshots, in backups, in third-party software, or in other locations outside our control. We cannot guarantee complete deletion of such information from all locations.
19. Privacy Rights for Users in the European Economic Area and the United Kingdom
If you are located in the European Economic Area, the United Kingdom, or another jurisdiction where the General Data Protection Regulation or similar laws apply, you may have additional rights under applicable data protection laws.
The legal bases for our processing may include:
1. your consent;
2.performance of a contract with you;
3.compliance with legal obligations;
4.protection of vital interests;
5.our legitimate interests, such as service operation, security, fraud prevention, product improvement, and customer support;
6.other legal bases permitted by applicable law.
You may have the right to access, correct, delete, restrict, object to processing, withdraw consent, request data portability, and lodge a complaint with a supervisory authority.
20. Privacy Rights for California Residents
If you are a resident of California, you may have certain rights under California privacy laws, depending on how the Services are provided to you and whether those laws apply to us.
These rights may include the right to know what personal information is collected, used, disclosed, or shared; the right to request deletion; the right to correct inaccurate personal information; the right to opt out of certain sharing or selling of personal information; and the right not to be discriminated against for exercising your privacy rights.
We do not sell personal information as a business practice. If any activity is considered a “sale” or “sharing” under applicable California privacy laws, we will provide the required notice and opt-out mechanism where legally required.
California residents may CONTACT US to exercise applicable privacy rights.
21. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time due to changes in laws, regulations, business operations, service functions, data handling practices, or other reasons.
If we make material changes to this Privacy Policy, we will notify users by appropriate means, such as posting the updated policy on our website or application, sending an email, displaying an in-app notice, or using other reasonable methods.
Unless otherwise specified, the updated Privacy Policy will become effective when it is posted on our website or within the Services.
If you have any questions, requests, complaints, or concerns regarding this Privacy Policy or our handling of personal information, please contact us at:
SOHIMI JAPAN, K.K.
KISUKE OCHANOMIZU BUILDING 2F,
2-2-17 Sotokanda,
Chiyoda-ku,
Tokyo 101-0021,
Japan
CONTACT US
June 29, 2026